Yvonne Holmes, Level 4 Qualified Counsellor, Teacher, NLP Practitioner

Author of The Calm and Confidence Toolbox for Teens and Young People

Experienced in supporting young people with anxiety, confidence, and learning challenges

Collects: name, contact details, age (if relevant), support needs, session preferences, and information shared via email/forms

Used to: schedule sessions, respond to enquiries, send resources, and maintain professional records

Data is never sold or shared for marketing

Data stored securely (password-protected, encrypted systems); only I have access

Session content is confidential unless:

• Risk of serious harm

• Safeguarding concern

• Legal requirement to disclose

Young people and parents are consulted wherever safe before sharing

Under‑16s: written/electronic parental consent required before first session

Ages 16–18: young people may consent; parental involvement encouraged

Parents may request, correct, or delete data at any time (unless legal retention applies)

Commitment: child welfare is paramount; professional ethical standards followed

Scope: covers online/in-person sessions, website interactions, and disclosures about safety

Key Principles: protection from abuse, respectful practice, prompt action if risk is suspected

If a concern arises: may discuss with parent/young person, contact safeguarding services, or call emergency services if immediate risk

Contacts:

• Email: kidsanxietyhelp@gmail.com

• NSPCC: 0808 800 5000

• Childline: 0800 1111

• Emergency: 999

Online via Zoom or in-person where offered

Fees: Teen 1:1 (45 min) £55 | Parent Session (60 min) £60 | Intro call (15 min) £20

Confidential, wellbeing-focused counselling (not a substitute for clinical treatment)

Session notes are brief and anonymised

Cancellations: 24 hours’ notice required; late cancellations may incur full fee

Emergencies: call 999 or A&E; urgent support via Samaritans 116 123

Email: kidsanxietyhelp@gmail.com

Responses usually within 48 hours