Policies and Consent

Welcome to The Calm and Confidence Toolbox website. Below you’ll find all of the key information about how I, Yvonne Holmes protect your privacy, keep young people safe, and obtain the appropriate consent to work with children and families. Please read these policies carefully before booking a session or downloading resources.

Policies

1 Privacy Policy

Effective Date: 11 September 2024

1.1 Who I Am

I am Yvonne Holmes, a Level 4 Qualified Counsellor, trained Teacher, and NLP Practitioner, and the author of The Calm and Confidence Toolbox for Teens and Young People.

1.2 Information I Collect

Name and contact details (email, telephone)
Age of young person (if relevant)
Brief details of support needs
Session preferences and availability
Any information you choose to supply in emails or forms

1.3 How I Use Your Information

To schedule and deliver support sessions
To reply to enquiries and send agreed updates or resources
To maintain records required by professional and legal bodies

I never sell or share your personal data for marketing purposes.

1.4 Storage & Security

Data is stored in secure, password‑protected systems (Google Workspace, encrypted devices). Only I have access. Records are kept only as long as necessary for ethical, tax, and safeguarding reasons.

1.5 Confidentiality & Exceptions

Session content is confidential unless:

There is risk of serious harm to the client or others.
A safeguarding concern arises.
Disclosure is required by law (e.g., court order).

Whenever possible, I discuss any need to share information with you first.

1.6 Your Rights

You may request, correct, or ask for deletion of your data at any time (unless legal retention applies). Contact me at kidsanxietyhelp@gmail.com

2 Safeguarding Policy

Effective Date: 11 September 2024 | Last Reviewed: 12 July 2025

2.1 Commitment

The welfare of every child and young person I work with is paramount. I follow UK safeguarding guidance and professional ethical codes to ensure a safe, respectful environment.

2.2 Scope

This policy covers:

Online and (where applicable) in‑person sessions with under‑18s
Website, email, and form interactions
Any concerns disclosed to me about a young person’s safety

2.3 Key Principles

Protection from physical, emotional, sexual abuse, neglect, exploitation.
Respectful, child‑centred practice.
Prompt action if a young person may be at risk.

2.4 If a Concern Arises

I may:

Discuss the concern with the young person and/or parent (where safe).
Contact appropriate safeguarding services (school DSL, local authority, NSPCC).
Call emergency services (999) if immediate risk is present.

2.5 Contact for Safeguarding

Email: kidsanxietyhelp@gmail.com
NSPCC: 0808 800 5000
Childline (young people): 0800 1111
Emergency services: 999

This policy is reviewed annually or sooner if legislation changes.

3 Consent for Sessions

3.1 Eligibility & Parental Consent

Under‑16s: Written or electronic consent from a parent/guardian is required before the first session.
Ages 16‑18: Young people may consent for themselves, but I encourage parental involvement where helpful.

3.2 Session Agreement

By booking, you acknowledge that:

My services provide wellbeing‑focused counselling/coaching and are not a substitute for clinical mental‑health treatment.
Sessions are delivered online via Zoom (or in‑person where announced).
Fees are: £55 for Teen 1:1 (45 min) | £60 for Parent Session (60 min). A 15‑minute introductory call is available for a fee of £20, payable in advance.

3.3 Confidentiality & Data Use

I keep brief, anonymised session notes.
Any sharing of information follows the confidentiality limits in section 1.5 and safeguarding duties in section 2.

3.4 Cancellation & Rescheduling

24 hours’ notice is required to cancel or reschedule without charge.
Cancellations with less than 24 hours’ notice may incur the full session fee (exceptions for emergencies considered case‑by‑case).

3.5 Emergency / Crisis

I do not provide emergency crisis support. If you or your child is at immediate risk, call 999 or visit your nearest A&E. For urgent emotional support, contact Samaritans – 116 123 (24/7).

3.6 How to Give Consent

You will be prompted to tick consent statements on the booking form. Parents/guardians of under‑16s will also receive a confirmation email with the consent summary to sign electronically.

4 Contact & Questions

If you have any questions about these policies, please email kidsanxietyhelp@gmail.com. I aim to respond within 48 hours.

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